Copyright and Content Complaints

Last updated: 2026-09-25. Version 1.0.

1. Read this first: what is actually stored here

Complaints are taken seriously and acted on. It saves everybody time to be clear about what this service holds, because it is probably not what you are looking for.

This service stores no works. It holds no novels, chapters, text, images, audio or files of any kind. It is a synchronisation service for a person’s own devices, and what it stores about a novel is a reference: the identifier of the source extension the user reads it from, the novel’s address within that source, its title and author as that source reported them, and how far the user has read.

The application hosts nothing either. It runs on the user’s device. It ships with no sources and no repositories configured. When a user installs a source extension and opens a novel, their device connects directly to the website concerned. Neither the operator nor this service is a party to that connection, proxies it, caches it, or receives anything from it.

So:

If a novel of yours is published without permission on some website, that website’s host is who can remove it. Removing a reference here removes nothing from anywhere, and the work stays exactly where it is.
If you believe a source extension specifically targets a site that exists to infringe your rights, that is a complaint worth making, and section 3 is how.
If material that infringes your rights is in the application’s own code, assets or documentation, that is also worth making, and it will be removed.

2. Which law applies

The operator is established in Spain and the service runs on a server in the European Union. The governing framework is therefore Regulation (EU) 2022/2065 (the Digital Services Act), in particular the notice and action mechanism in Article 16 and the liability provisions in Articles 4 to 8, together with the implementing law of Spain.

The Digital Millennium Copyright Act is United States law and does not govern this service. It is addressed here because the source code is published on GitHub, which is a US provider operating a DMCA process of its own, and because rights holders often send notices in that form. A notice meeting the requirements of 17 U.S.C. § 512(c)(3) will be accepted and acted on under section 3, and notices concerning the repositories themselves may also be sent to GitHub directly.

3. Sending a notice

Send it to contact@novelscraper.com with the subject line Copyright notice. Notices in English, Spanish or German are accepted.

To be acted on, a notice must contain, as Article 16(2) DSA requires:

A sufficiently substantiated explanation of why you believe the material is unlawful, and on what right you rely;
The exact electronic location: a precise URL, file path, repository path, or extension identifier. A site name alone is not enough to act on;
Your name and email address, except where the complaint concerns an offence under Articles 3 to 7 of Directive 2011/93/EU;
A statement that you believe in good faith that the information in the notice is accurate and complete;
If you are acting for the rights holder, who you act for and on what authority.

A notice containing all of this is treated as giving actual knowledge for the purposes of Article 6 DSA.

4. What happens next

Acknowledgement, without undue delay, confirming receipt.
Assessment, in a timely, diligent, non-arbitrary and objective way. You may be asked for clarification if the notice does not identify the material precisely enough to act on.
A decision, with reasons, sent to you. If action is taken against a user’s data, that user is told what was done and why, and how to contest it, as Article 17 DSA requires.
Records of notices and decisions are kept for 12 months, so that repeat matters can be recognised.

Possible outcomes include removing or disabling the material, removing a source extension from the public repository, suspending or terminating an account under section 6, or explaining why no action is being taken, which will happen where the complaint is about a work held somewhere this service does not reach.

5. Contesting a decision

If your material or account was affected and you believe the decision was wrong, reply to the decision email within 6 months with:

what was affected and where it was;
why you believe the decision was mistaken;
your name and email address.

The complaint will be handled without undue delay, reviewed by a person rather than automatically, and you will be told the outcome with reasons. A decision may be reversed. You keep the right to go to court, and to use any out-of-court dispute settlement body certified under Article 21 DSA; nothing here takes that away or requires you to use this process first.

Misuse. Notices and counter-notices that are manifestly unfounded, and submitted repeatedly, may be handled more slowly or suspended under Article 23 DSA, after a warning. Knowingly false statements may carry liability under applicable law.

6. Repeat infringement

An account used repeatedly to store references to material that a substantiated notice has shown to be unlawful will be suspended, and terminated if it continues. A source extension repeatedly the subject of substantiated notices will be removed from the public repository and not accepted again.

7. Trade marks, privacy and other complaints

The same address and the same process cover complaints that are not about copyright: trade mark, defamation, privacy, or other unlawful content. Say which right you rely on and identify the material precisely.

Requests under data protection law, including erasure of your own personal data, go to the same address but are handled under the Privacy Policy rather than this page. Say which you are making, so it is dealt with under the right rules and to the right deadline.

8. Contact

Mateu Gili
Spain
contact@novelscraper.com

Notices are accepted by email. A rights holder who needs a postal address in order to serve formal process will be given one on request.